You may request cancellation under the following conditions:

A. Before Dispatch

• Orders can be cancelled before the product is shipped.

• You must contact us as soon as possible at:

📧 info@guditem.com

📞 [Insert Phone Number]

B. After Dispatch

• Once the order has been shipped, cancellation may not be possible.

• If you still wish to cancel after dispatch, shipping and handling charges may be deducted from your refund (if applicable).

We reserve the right to cancel orders in the following situations:

• Product out of stock

• Payment issues or verification failure

• Incorrect pricing or technical errors

• Fraudulent or suspicious order activity

• Incomplete or invalid shipping address

In such cases, we will notify you promptly and initiate a refund (if payment was made).

Certain items cannot be cancelled once the order is confirmed, including:

• Customized or built-to-order PCs / servers

• Special-order items

• Products already handed over to courier partners

• Cancellation approval is subject to order status at the time of your request.

• Orders already marked “Out for Delivery” cannot be cancelled.

• Refund timelines may vary depending on your bank or payment provider.